hermes-skills/skills/devops/debt-recovery-workflow/references/dre-roles-guide.md

DRE Systems & Roles Guide

Access Levels

• Germaine — Full admin: claims, debtors, CRM, portal, approvals
• Tony — Full admin (same rights as Germaine): claims, debtors, CRM, portal, approvals
• Anita — Read-only: can view claims/debtors/case progress, no approvals or changes

Portal Tiers

Tier	URL	Auth	Content
Public	portal.debtrecoveryexperts.com	None	debt-recovery.html, dre-fee-calculator.html, dre-pay.html
Internal	internal.debtrecoveryexperts.com	Basic auth	dre-dashboard.html, dre-client-dashboard.html, dre-case-aging.html

Email

Address	Purpose
hello@debtrecoveryexperts.com	General inquiries
collections@debtrecoveryexperts.com	Debtor-facing demands, payment links
dre@debtrecoveryexperts.com	Client-facing status, DocuSeal, fee receipts

All display as "Debt Recovery Experts". SMTP relay via mail.germainebrown.com:2525.