# DRE Systems & Roles Guide

## Access Levels

- **Germaine** — Full admin: claims, debtors, CRM, portal, approvals
- **Tony** — Full admin (same rights as Germaine): claims, debtors, CRM, portal, approvals
- **Anita** — Read-only: can view claims/debtors/case progress, no approvals or changes

## Portal Tiers

| Tier | URL | Auth | Content |
|---|---|---|---|
| Public | portal.debtrecoveryexperts.com | None | debt-recovery.html, dre-fee-calculator.html, dre-pay.html |
| Internal | internal.debtrecoveryexperts.com | Basic auth | dre-dashboard.html, dre-client-dashboard.html, dre-case-aging.html |

## Email

| Address | Purpose |
|---|---|
| hello@debtrecoveryexperts.com | General inquiries |
| collections@debtrecoveryexperts.com | Debtor-facing demands, payment links |
| dre@debtrecoveryexperts.com | Client-facing status, DocuSeal, fee receipts |

All display as "Debt Recovery Experts". SMTP relay via mail.germainebrown.com:2525.