Initial skills documentation — 25 categories, all SKILL.md + references + scripts

2026-07-15 17:42:20 -04:00
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+# AI Phone Receptionist — Market Pricing & VoIPSimplicity Package
+
+## Market Comparison (Jul 2026)
+
+| Service | Type | Starting Price | Key Features |
+|---------|------|---------------|--------------|
+| **AIRA** | AI only | $24.95/mo (30 calls) | Bilingual, appointment booking, CRM |
+| **Smith.ai** | AI + human | $95/mo (~60 calls) | Human fallback, legal integrations |
+| **Ruby** | Live human | $235/mo (50 min) | US-based human receptionists |
+| **AnswerConnect** | Live human | $325/mo (200 min) | True 24/7 human coverage |
+| **VoIPSimplicity Concierge** (proposed) | AI + phone system | $29/mo (100 min) | **Includes phone system + AI** |
+
+## Proposed VoIPSimplicity Pricing (Add-On Module)
+
+| Plan | Minutes | Est. Calls | Price | Est. Cost | Margin |
+|------|---------|------------|-------|-----------|--------|
+| **Starter** | 100 min | ~50 calls | $29/mo | ~$2 | 93% |
+| **Pro** | 500 min | ~250 calls | $79/mo | ~$10 | 87% |
+| **Business** | 2,000 min | ~1,000 calls | $199/mo | ~$40 | 80% |
+
+## Architecture
+
+```
+Customer forwards existing number → Twilio
+  → Speech-to-Text (Whisper self-hosted)
+  → LLM (Gemini Pro / Claude via admin-ai)
+  → Text-to-Speech (ElevenLabs $5/mo)
+  → Transfer back to extension or take message
+```
+
+## Why It Wins
+
+- VoIP customers already pay for the phone system — AI is a $29/mo add-on
+- Competing AI-only services (AIRA) charge $25-160/mo WITHOUT a phone system
+- VoIPSimplicity gives both for essentially the same price
+- South Georgia businesses get 24/7 answering without hiring a receptionist ($2,500+/mo)
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+# VoIP Phone Hardware — Rental Pricing Math
+
+Reference for Yealink phone rental model built for VoIPSimplicity (Jul 10, 2026).
+
+## Yealink Model Pricing (USD, wholesale estimates)
+
+| Model | Type | Wholesale | MSRP | Rental/Mo |
+|---|---|---|---|---|
+| T43U | Entry, 12-line, GigE | ~$95 | $179 | $7/mo |
+| T44W | Entry, 12-line, WiFi | ~$105 | $189 | $8/mo |
+| T46U | Mid, 16-line, color LCD | ~$150 | $269 | $10/mo |
+| T48U | Touch screen, 16-line | ~$200 | $359 | $12/mo |
+
+## Contract Math
+
+### 24-Month Contract
+
+| Model | Cost | 24-mo Revenue | Profit | Break-even |
+|---|---|---|---|---|
+| T43U | $95 | $168 | $73 | Month 14 |
+| T44W | $105 | $192 | $87 | Month 13 |
+| T46U | $150 | $240 | $90 | Month 15 |
+| T48U | $200 | $288 | $88 | Month 17 |
+
+### 36-Month Contract (Discounted Rate)
+
+| Model | Rental/Mo | 36-mo Revenue | Profit | Why |
+|---|---|---|---|---|
+| T46U | $9/mo | $324 | $174 | Lower rate, higher total |
+| T48U | $11/mo | $396 | $196 | Customer perception "cheaper" |
+
+## Key Contract Terms
+
+- Phone remains VoIPSimplicity property (not customer's)
+- Full warranty + replacement covered for contract duration
+- Early termination fee: remaining months × rental rate, minimum $200
+- Phone refresh at month 30 if they renew for another term
+
+## RingLogix Features (Backend)
+
+RingLogix provides the white-label VoIP platform including:
+- Hosted PBX, call center, SIP trunking
+- SnapHD video conferencing, WebFax
+- Microsoft Teams direct routing
+- FlowbotAI voice agents
+- Automated billing, number porting, branded customer portal
+- Call recording → Wasabi S3 remote storage
+- RingLogix IP ranges for Wasabi policy: `192.92.8.0/24`, `64.52.82.0/24`, `64.52.83.0/24`