124 lines
4.1 KiB
Markdown
124 lines
4.1 KiB
Markdown
# Customer Setup Guide — Digital Signage Player
|
|
|
|
## What's in the Box
|
|
- 1x Raspberry Pi (the small computer)
|
|
- 1x Power adapter (USB-C)
|
|
- 1x HDMI cable
|
|
- 1x SD card (already installed)
|
|
|
|
## What You Need
|
|
- A TV or monitor with HDMI input
|
|
- Internet connection (WiFi or Ethernet)
|
|
- A web browser (Chrome, Safari, Edge)
|
|
|
|
---
|
|
|
|
## Step 1: Plug It In
|
|
|
|
```
|
|
1. Connect HDMI cable → Pi → TV
|
|
2. Connect power cable → Pi → wall outlet
|
|
3. TV screen will show a registration screen
|
|
```
|
|
|
|
**Pi Location:** Place behind or below the TV where it's out of sight. The Pi's green light should be solid (flashing means it's starting up).
|
|
|
|
---
|
|
|
|
## Step 2: Get Your Registration Code
|
|
|
|
**From your computer or phone:**
|
|
|
|
1. Go to **https://signage.itpropartner.com**
|
|
2. Log in to your account
|
|
3. Click **Devices** → **Register New Device**
|
|
4. A registration code will appear: e.g. **`SIGN-4K7P-M9X2`**
|
|
5. Keep this screen open
|
|
|
|
---
|
|
|
|
## Step 3: Activate Your Player
|
|
|
|
**Look at the TV screen.** You should see a registration screen with a code entry field.
|
|
|
|
| If You See | Action |
|
|
|---|---|
|
|
| A code entry screen | Type your registration code from Step 2 and press **Activate** |
|
|
| Content already playing | Your player is already registered — you're done! |
|
|
| A black screen | Check HDMI cable is fully inserted. Try a different HDMI port. |
|
|
|
|
**After activation:** The screen will refresh and begin playing content within 30 seconds.
|
|
|
|
---
|
|
|
|
## Step 4: Assign Content
|
|
|
|
**Back on your computer:**
|
|
|
|
1. Go to **https://signage.itpropartner.com** → **Content**
|
|
2. Click **Upload** → select images or videos from your computer
|
|
3. Go to **Playlists** → **Create Playlist**
|
|
4. Name your playlist (e.g. "Lunch Menu")
|
|
5. Drag your content into the playlist in the order you want
|
|
6. Click **Assign to Device** → select your player
|
|
7. Content appears on your TV within 60 seconds
|
|
|
|
---
|
|
|
|
## Troubleshooting
|
|
|
|
### Screen says "No Signal"
|
|
- Make sure the TV is on the correct HDMI input
|
|
- Try a different HDMI cable
|
|
- Ensure the Pi's green light is on (solid or flashing)
|
|
|
|
### Screen shows registration screen but won't activate
|
|
- Double-check the code was typed exactly (codes are case-sensitive)
|
|
- Code refreshes every 15 minutes — click "Get New Code" on the CMS
|
|
- Make sure the Pi has internet (Ethernet cable plugged in, or WiFi configured)
|
|
|
|
### Content isn't updating
|
|
- Players check for new content every 60 seconds
|
|
- Click **Sync Now** on the Devices page to force an immediate update
|
|
- If still not updating, reboot the Pi by unplugging power and plugging it back in
|
|
|
|
### Pi won't turn on
|
|
- Green light should be on. No light = try a different power outlet
|
|
- Red light only = SD card issue. Contact support for a replacement card
|
|
|
|
### I need to move the player to a different TV
|
|
- Just unplug HDMI from current TV and plug into new TV
|
|
- The player will automatically adjust to the new screen resolution
|
|
- No configuration needed
|
|
|
|
---
|
|
|
|
## Quick Reference Card (Print This)
|
|
|
|
```
|
|
┌─────────────────────────────────────┐
|
|
│ DIGITAL SIGNAGE QUICK START │
|
|
│ │
|
|
│ 1. HDMI → Pi → TV │
|
|
│ 2. Power → Pi → Wall │
|
|
│ 3. Wait for registration screen │
|
|
│ 4. Login at signage.itpropartner.com│
|
|
│ 5. Devices → Register New Device │
|
|
│ 6. Enter code on screen │
|
|
│ 7. Content → Upload → Playlists │
|
|
│ 8. Assign playlist to device │
|
|
│ 9. Done. Content plays. │
|
|
│ │
|
|
│ Need help? support@itpropartner.com │
|
|
└─────────────────────────────────────┘
|
|
```
|
|
|
|
## What comes next?
|
|
Once your player is running, you can:
|
|
- **Upload more content** anytime from the Content page
|
|
- **Schedule content** to change at specific times (coming soon)
|
|
- **Add more players** to show different content on different TVs
|
|
- **Invite team members** to manage your content (multi-user coming soon)
|
|
|
|
**Support:** Email support@itpropartner.com
|