# Customer Setup Guide — Digital Signage Player

## What's in the Box
- 1x Raspberry Pi (the small computer)
- 1x Power adapter (USB-C)
- 1x HDMI cable
- 1x SD card (already installed)

## What You Need
- A TV or monitor with HDMI input
- Internet connection (WiFi or Ethernet)
- A web browser (Chrome, Safari, Edge)

---

## Step 1: Plug It In

```
1. Connect HDMI cable → Pi → TV
2. Connect power cable → Pi → wall outlet
3. TV screen will show a registration screen
```

**Pi Location:** Place behind or below the TV where it's out of sight. The Pi's green light should be solid (flashing means it's starting up).

---

## Step 2: Get Your Registration Code

**From your computer or phone:**

1. Go to **https://signage.itpropartner.com**
2. Log in to your account
3. Click **Devices** → **Register New Device**
4. A registration code will appear: e.g. **`SIGN-4K7P-M9X2`**
5. Keep this screen open

---

## Step 3: Activate Your Player

**Look at the TV screen.** You should see a registration screen with a code entry field.

| If You See | Action |
|---|---|
| A code entry screen | Type your registration code from Step 2 and press **Activate** |
| Content already playing | Your player is already registered — you're done! |
| A black screen | Check HDMI cable is fully inserted. Try a different HDMI port. |

**After activation:** The screen will refresh and begin playing content within 30 seconds.

---

## Step 4: Assign Content

**Back on your computer:**

1. Go to **https://signage.itpropartner.com** → **Content**
2. Click **Upload** → select images or videos from your computer
3. Go to **Playlists** → **Create Playlist**
4. Name your playlist (e.g. "Lunch Menu")
5. Drag your content into the playlist in the order you want
6. Click **Assign to Device** → select your player
7. Content appears on your TV within 60 seconds

---

## Troubleshooting

### Screen says "No Signal"
- Make sure the TV is on the correct HDMI input
- Try a different HDMI cable
- Ensure the Pi's green light is on (solid or flashing)

### Screen shows registration screen but won't activate
- Double-check the code was typed exactly (codes are case-sensitive)
- Code refreshes every 15 minutes — click "Get New Code" on the CMS
- Make sure the Pi has internet (Ethernet cable plugged in, or WiFi configured)

### Content isn't updating
- Players check for new content every 60 seconds
- Click **Sync Now** on the Devices page to force an immediate update
- If still not updating, reboot the Pi by unplugging power and plugging it back in

### Pi won't turn on
- Green light should be on. No light = try a different power outlet
- Red light only = SD card issue. Contact support for a replacement card

### I need to move the player to a different TV
- Just unplug HDMI from current TV and plug into new TV
- The player will automatically adjust to the new screen resolution
- No configuration needed

---

## Quick Reference Card (Print This)

```
┌─────────────────────────────────────┐
│  DIGITAL SIGNAGE QUICK START         │
│                                     │
│  1. HDMI → Pi → TV                  │
│  2. Power → Pi → Wall               │
│  3. Wait for registration screen    │
│  4. Login at signage.itpropartner.com│
│  5. Devices → Register New Device   │
│  6. Enter code on screen            │
│  7. Content → Upload → Playlists    │
│  8. Assign playlist to device       │
│  9. Done. Content plays.            │
│                                     │
│  Need help? support@itpropartner.com │
└─────────────────────────────────────┘
```

## What comes next?
Once your player is running, you can:
- **Upload more content** anytime from the Content page
- **Schedule content** to change at specific times (coming soon)
- **Add more players** to show different content on different TVs
- **Invite team members** to manage your content (multi-user coming soon)

**Support:** Email support@itpropartner.com