80 lines
2.9 KiB
Markdown
80 lines
2.9 KiB
Markdown
# Twilio Setup & Testing Plan — AI Receptionist
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## Numbers to Purchase
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| Business | Number Purpose | Est. Monthly Calls |
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|---|---|---|
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| **Forefront Wireless** | Customer support, outages, billing | 30-100/day |
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| **VoIPSimplicity** | Phone system sales & support | 20-50/day |
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| **Debt Recovery Experts** | Debtor calls, client intake | 50-200/day |
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| **BoxPilot / IT Pro Partner** | General business | 10-30/day |
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**Total: 3-4 Twilio numbers** at ~$1/mo each.
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## Twilio Account Setup (Master Action)
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### Recommended Account Type
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- For Garrison texting: **Individual** (already mentioned)
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- For DRE/Apex numbers: **Business** (will need business docs)
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- For VoIPSimplicity numbers: **Business** (under VoIPSimplicity LLC)
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### What You'll Need
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1. Create account at [twilio.com](https://www.twilio.com)
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2. Add billing info (credit card or ACH — you prefer ACH)
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3. Search for available numbers in **South Georgia area codes** (912 for Savannah, 229 for Albany/Valdosta, 478 for Macon)
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4. Purchase local numbers (toll-free is optional, ~$2/mo)
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### What I Need After Purchase
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When you have the numbers, I need:
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- **Twilio Account SID** (starts with AC...)
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- **Twilio Auth Token**
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- **Phone numbers** (the actual digits)
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- For each number: which business it's for
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Store these in Vaultwarden → send them to me when ready.
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## Phase 1 — Testing with Forefront Wireless
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### Test Scenarios
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| Scenario | Customer Says | Expected AI Behavior |
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| Business hours | "When are y'all open?" | Responds with hours for that location |
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| Service inquiry | "Do you have internet in the county?" | Checks coverage area, responds or transfers |
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| Outage call | "My internet's down" | Asks for account/address, checks status, routes to support |
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| Billing | "I need to pay my bill" | Takes payment info or routes to billing |
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| New customer | "How much is internet?" | Gives pricing tiers, routes to sales if interested |
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| Spanish | "Hablo español" | Switches to Spanish automatically |
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### Cutover Plan
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```
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1. Purchase Twilio number
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2. Set up forwarding from existing Forefront number to Twilio number
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3. Test AI handles calls
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4. Refine prompts and routing based on real calls
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5. Once stable → update published number's forwarding permanently
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```
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## Development Milestones
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| Milestone | What's Needed | ETA |
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| Twilio numbers purchased | You | Today |
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| FastAPI AI engine built | Me | After numbers are ready |
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| Basic call flow working | Both | Day 1 of testing |
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| RingLogix transfer integration | Both | Day 2-3 |
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| Production-ready for one business | Both | Week 1 |
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| Add second business | Both | Week 2 |
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## Cost Breakdown (Per Business)
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| Item | Monthly Cost |
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|---|---|
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| Twilio phone number | $1 |
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| Twilio call handling (~500 min) | ~$10 |
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| ElevenLabs TTS | $5 |
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| Whisper STT (self-hosted) | $0 |
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| LLM inference (via admin-ai) | ~$1-2 |
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| **Total per business** | **~$17-20/mo** |
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| **Planned sell price** | **$29-199/mo** |
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| **Margin** | **80-93%** |
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