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- README: project overview, pricing, deployment model - ARCHITECTURE: system design, data flow, components, security - DECISIONS: Pi Zero 2W, Tailscale, reolink-aio, Wasabi S3 choices - ROADMAP: 3-phase plan (MVP, monetization, expansion) - CHANGELOG: concept (Aug 1) and full documentation (Aug 5) - Customer onboarding information request sheet
129 lines
4.1 KiB
Markdown
129 lines
4.1 KiB
Markdown
# NVR Shield — Customer Onboarding Form
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> IT Pro Partner · my.itpropartner.com · info@itpropartner.com · (833) 545-4425
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---
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## What This Is
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To set up your NVR Shield monitoring, we need details about your Reolink NVR(s) and site network. Fill out what you can below. If you're unsure about anything, skip it — we'll fill in the gaps during a quick onboarding call.
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---
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## Section 1: Your Information
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| Field | Your Answer |
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|---|---|
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| Company Name | |
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| Contact Name | |
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| Contact Email | |
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| Contact Phone | |
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| Site Address (where NVRs are located) | |
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| Best Time for 10-Min Onboarding Call | |
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---
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## Section 2: Your NVR(s)
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> One NVR Shield device monitors all NVRs at a single site. List every NVR you want monitored.
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### NVR #1 (Primary)
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| Field | Your Answer | Where to Find It |
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| NVR Model | (e.g. RLN8-410, RLN16-410) | Sticker on NVR or in Reolink app under Device Info |
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| NVR IP Address | 192.168.___.___ | Reolink app → Device Settings → Network |
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| NVR Admin Username | (default: admin) | If you changed it, use your custom login |
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| NVR Admin Password | | We need this to poll health — stored encrypted |
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| Number of Cameras Connected | | Reolink app → Camera list |
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| Any Cameras Already Offline? | Y / N | If yes, which ones: _____________ |
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| Installed Hard Drive Size | (e.g. 2TB, 4TB) | Reolink app → Storage |
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### NVR #2
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| Field | Your Answer |
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| NVR Model | |
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| NVR IP Address | |
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| NVR Admin Username | |
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| NVR Admin Password | |
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| Number of Cameras Connected | |
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| Any Cameras Already Offline? | Y / N — which: _____________ |
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| Installed Hard Drive Size | |
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### NVR #3
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| Field | Your Answer |
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|---|---|
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| NVR Model | |
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| NVR IP Address | |
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| NVR Admin Username | |
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| NVR Admin Password | |
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| Number of Cameras Connected | |
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| Any Cameras Already Offline? | Y / N — which: _____________ |
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| Installed Hard Drive Size | |
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> **More than 3 NVRs?** List them on a separate page with the same fields, or tell us the count during onboarding.
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---
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## Section 3: Network Information
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| Field | Your Answer |
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| Internet Provider | (e.g. Comcast, AT&T, Spectrum) |
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| Do you have a static IP? | Y / N / Don't Know |
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| Network Equipment (router/firewall brand) | (e.g. MikroTik, UniFi, Netgear) |
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| Do you have an available Ethernet port near the NVR(s)? | Y / N |
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| WiFi Network Name (SSID) — fallback only | |
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| WiFi Password — fallback only | |
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> **Note:** NVR Shield prefers a wired Ethernet connection. WiFi is used only as a fallback. We include a USB Ethernet adapter with the device.
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---
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## Section 4: Plan Selection
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| Tier | Monthly | Includes |
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| **Basic** | $49/mo | Health monitoring, nightly config backups, heartbeat alerts, monthly report |
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| **Pro** | $97/mo | Basic + incident clip vault (30-day retention), trends dashboard |
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| **Enterprise** | $147/mo | Pro + custom AI filtering rules, API access, priority support |
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**Hardware:** $149 one-time (NVR Shield device, pre-configured and ready to plug in)
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**Your selection:** ☐ Basic ☐ Pro ☐ Enterprise
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---
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## Section 5: Agreement
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By signing below, you authorize IT Pro Partner to:
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- Connect NVR Shield to your local network to monitor Reolink NVR health
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- Securely store encrypted NVR credentials for automated polling
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- Back up NVR configuration files nightly to encrypted cloud storage (Wasabi S3)
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- Send automated alerts for camera outages, storage issues, and device health
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**Access is read-only.** NVR Shield does not modify NVR settings, camera configurations, or recording schedules without explicit approval.
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| Signature | Date |
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---
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## What Happens Next
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1. Return this form to **info@itpropartner.com**
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2. We'll schedule a 10-minute call to verify the details and confirm your WiFi fallback
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3. Your NVR Shield device ships within 2 business days, pre-configured and ready to plug in
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4. Plug it into power and Ethernet at your site — it phones home automatically
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5. You'll receive a welcome email confirming monitoring is active, with a link to your dashboard
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**Questions?** Call (833) 545-4425 or email info@itpropartner.com
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---
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*IT Pro Partner — Professional Monitoring for Your Security Camera System*
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