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- README: project overview, pricing, deployment model - ARCHITECTURE: system design, data flow, components, security - DECISIONS: Pi Zero 2W, Tailscale, reolink-aio, Wasabi S3 choices - ROADMAP: 3-phase plan (MVP, monetization, expansion) - CHANGELOG: concept (Aug 1) and full documentation (Aug 5) - Customer onboarding information request sheet
4.1 KiB
NVR Shield — Customer Onboarding Form
IT Pro Partner · my.itpropartner.com · info@itpropartner.com · (833) 545-4425
What This Is
To set up your NVR Shield monitoring, we need details about your Reolink NVR(s) and site network. Fill out what you can below. If you're unsure about anything, skip it — we'll fill in the gaps during a quick onboarding call.
Section 1: Your Information
| Field | Your Answer |
|---|---|
| Company Name | |
| Contact Name | |
| Contact Email | |
| Contact Phone | |
| Site Address (where NVRs are located) | |
| Best Time for 10-Min Onboarding Call |
Section 2: Your NVR(s)
One NVR Shield device monitors all NVRs at a single site. List every NVR you want monitored.
NVR #1 (Primary)
| Field | Your Answer | Where to Find It |
|---|---|---|
| NVR Model | (e.g. RLN8-410, RLN16-410) | Sticker on NVR or in Reolink app under Device Info |
| NVR IP Address | 192.168.. | Reolink app → Device Settings → Network |
| NVR Admin Username | (default: admin) | If you changed it, use your custom login |
| NVR Admin Password | We need this to poll health — stored encrypted | |
| Number of Cameras Connected | Reolink app → Camera list | |
| Any Cameras Already Offline? | Y / N | If yes, which ones: _____________ |
| Installed Hard Drive Size | (e.g. 2TB, 4TB) | Reolink app → Storage |
NVR #2
| Field | Your Answer |
|---|---|
| NVR Model | |
| NVR IP Address | |
| NVR Admin Username | |
| NVR Admin Password | |
| Number of Cameras Connected | |
| Any Cameras Already Offline? | Y / N — which: _____________ |
| Installed Hard Drive Size |
NVR #3
| Field | Your Answer |
|---|---|
| NVR Model | |
| NVR IP Address | |
| NVR Admin Username | |
| NVR Admin Password | |
| Number of Cameras Connected | |
| Any Cameras Already Offline? | Y / N — which: _____________ |
| Installed Hard Drive Size |
More than 3 NVRs? List them on a separate page with the same fields, or tell us the count during onboarding.
Section 3: Network Information
| Field | Your Answer |
|---|---|
| Internet Provider | (e.g. Comcast, AT&T, Spectrum) |
| Do you have a static IP? | Y / N / Don't Know |
| Network Equipment (router/firewall brand) | (e.g. MikroTik, UniFi, Netgear) |
| Do you have an available Ethernet port near the NVR(s)? | Y / N |
| WiFi Network Name (SSID) — fallback only | |
| WiFi Password — fallback only |
Note: NVR Shield prefers a wired Ethernet connection. WiFi is used only as a fallback. We include a USB Ethernet adapter with the device.
Section 4: Plan Selection
| Tier | Monthly | Includes |
|---|---|---|
| Basic | $49/mo | Health monitoring, nightly config backups, heartbeat alerts, monthly report |
| Pro | $97/mo | Basic + incident clip vault (30-day retention), trends dashboard |
| Enterprise | $147/mo | Pro + custom AI filtering rules, API access, priority support |
Hardware: $149 one-time (NVR Shield device, pre-configured and ready to plug in)
Your selection: ☐ Basic ☐ Pro ☐ Enterprise
Section 5: Agreement
By signing below, you authorize IT Pro Partner to:
- Connect NVR Shield to your local network to monitor Reolink NVR health
- Securely store encrypted NVR credentials for automated polling
- Back up NVR configuration files nightly to encrypted cloud storage (Wasabi S3)
- Send automated alerts for camera outages, storage issues, and device health
Access is read-only. NVR Shield does not modify NVR settings, camera configurations, or recording schedules without explicit approval.
| Signature | Date |
|---|---|
What Happens Next
- Return this form to info@itpropartner.com
- We'll schedule a 10-minute call to verify the details and confirm your WiFi fallback
- Your NVR Shield device ships within 2 business days, pre-configured and ready to plug in
- Plug it into power and Ethernet at your site — it phones home automatically
- You'll receive a welcome email confirming monitoring is active, with a link to your dashboard
Questions? Call (833) 545-4425 or email info@itpropartner.com
IT Pro Partner — Professional Monitoring for Your Security Camera System