2.3 KiB
2.3 KiB
Scirium User Guide
Status: PLANNED Audience: staff (end users)
1. How to Ask
You can reach an agent two ways:
| Mode | Use it for | How |
|---|---|---|
| Channel @mention | Questions the whole team benefits from; answers stay searchable in the room | Type @ followed by the agent name, then your question. |
| DM the bot | Private follow-up, clarification, or a 1:1 thread | Open a direct message with the agent bot and type your question. |
Both paths produce the same cited answer format. Only the destination differs.
2. What a Good Question Looks Like
Ask a complete question about a specific topic in the channel's domain. For example, in the Billing channel, ask "What is our refund policy on a disputed charge?" rather than "refund?".
3. How Citations Work
Every answer cites its sources in two places:
- Inline markers, such as [1], [2], next to the sentences they support.
- A Sources footer at the end of the answer listing each cited document title and a link.
Click the source link to open the document and verify the answer yourself. This is the point of the product: you can always check the source.
4. When the Answer Says It Is Not in the Knowledge Base
If the answer says "I could not find an answer in the knowledge base for this question", it means one of:
| Reason | What to do |
|---|---|
| The document is not in this channel's scope | Ask in the right channel, or ask an admin to add the document to the scope. |
| The question is outside this channel's domain | Ask the matching channel (for example HR questions go to the Employee Resources channel). |
| The answer genuinely is not documented | Ask a human, or ask an admin to add the missing document. |
Do not rephrase and expect a guess. Scirium is designed to say it does not know rather than invent an answer.
5. What Scirium Cannot Do
- It cannot answer from documents outside the channel's scope.
- It cannot answer questions about patient records or personal health information.
- It cannot take actions on your behalf (v1). It answers questions only.
- It cannot invent an answer when the source is missing.
6. Tips
- Keep a question to one topic for the clearest citations.
- If the answer is close but not quite right, DM the bot a follow-up with more detail.
- If a source link does not open, report it to an admin; the document may have moved or been removed from the scope.