Initial skills documentation — 25 categories, all SKILL.md + references + scripts

2026-07-15 17:42:20 -04:00
commit 1b4fcd4427
976 changed files with 188344 additions and 0 deletions
@@ -0,0 +1,42 @@
+# DRE Letter Templates — 8-Tier Workflow
+
+## AUTOMATED (Items 1-3) — sent from dre@ automatically based on claim status
+
+### 1. Initial Onboarding — "We've Received Your Claim"
+### 2. Under Review — "Your claim is being reviewed"
+### 3. Accepted + LPOA — Includes LPOA attachment link + notarization instructions
+
+Each contains: Claim ID, debtor name, amount, payment link (pay.debtrecoveryexperts.com), next steps.
+
+## QUEUED (Items 4-8) — require authoring + dual approval
+
+Anita authors/edits → submitted for approval → Tony + Germaine both approve → sent from collections@
+
+### 4. Soft Touch (Tier 1) — Friendly reminder email
+### 5. Formal Demand (Tier 2) — 14-day demand with escalation warnings
+### 6. Lien Threat (Tier 2.5) — Texas mechanic's lien notice, 10-day cure
+### 7. Escalation (Tier 3) — Final notice before legal action
+### 8. Legal Action (Tier 4) — Lawsuit referral notice
+
+All queued letters include FDCPA disclosure: "This communication is from a debt collector attempting to collect a debt. Any information obtained will be used for that purpose."
+
+### Payment Link Requirement
+
+Every letter template and mock letter **must** include this line immediately before the FDCPA disclosure:
+
+```
+Payment can be made at: https://pay.debtrecoveryexperts.com
+```
+
+See `references/letter-queue-payment-links.md` for the full pattern including the Anita notification bar that fires on new draft creation.
+
+Full templates at /root/.hermes/references/dre-letter-templates.md
+
+## Stage-to-Template Mapping for "+ New Letter" Modal
+
+Client stage → available templates:
+- soft-touch → formal-demand
+- formal-demand → lien-threat, escalation
+- lien-threat → escalation, legal-action
+- escalation → legal-action
+- legal-action → (none — handled by counsel)