digital-signage/cms/customer-setup-guide.md

Customer Setup Guide — Digital Signage Player

What's in the Box

• 1x Raspberry Pi (the small computer)
• 1x Power adapter (USB-C)
• 1x HDMI cable
• 1x SD card (already installed)

What You Need

• A TV or monitor with HDMI input
• Internet connection (WiFi or Ethernet)
• A web browser (Chrome, Safari, Edge)

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Step 1: Plug It In

1. Connect HDMI cable → Pi → TV
2. Connect power cable → Pi → wall outlet
3. TV screen will show a registration screen

Pi Location: Place behind or below the TV where it's out of sight. The Pi's green light should be solid (flashing means it's starting up).

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Step 2: Get Your Registration Code

From your computer or phone:

1. Go to https://signage.itpropartner.com
2. Log in to your account
3. Click Devices → Register New Device
4. A registration code will appear: e.g. SIGN-4K7P-M9X2
5. Keep this screen open

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Step 3: Activate Your Player

Look at the TV screen. You should see a registration screen with a code entry field.

If You See	Action
A code entry screen	Type your registration code from Step 2 and press Activate
Content already playing	Your player is already registered — you're done!
A black screen	Check HDMI cable is fully inserted. Try a different HDMI port.

After activation: The screen will refresh and begin playing content within 30 seconds.

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Step 4: Assign Content

Back on your computer:

1. Go to https://signage.itpropartner.com → Content
2. Click Upload → select images or videos from your computer
3. Go to Playlists → Create Playlist
4. Name your playlist (e.g. "Lunch Menu")
5. Drag your content into the playlist in the order you want
6. Click Assign to Device → select your player
7. Content appears on your TV within 60 seconds

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Troubleshooting

Screen says "No Signal"

• Make sure the TV is on the correct HDMI input
• Try a different HDMI cable
• Ensure the Pi's green light is on (solid or flashing)

Screen shows registration screen but won't activate

• Double-check the code was typed exactly (codes are case-sensitive)
• Code refreshes every 15 minutes — click "Get New Code" on the CMS
• Make sure the Pi has internet (Ethernet cable plugged in, or WiFi configured)

Content isn't updating

• Players check for new content every 60 seconds
• Click Sync Now on the Devices page to force an immediate update
• If still not updating, reboot the Pi by unplugging power and plugging it back in

Pi won't turn on

• Green light should be on. No light = try a different power outlet
• Red light only = SD card issue. Contact support for a replacement card

I need to move the player to a different TV

• Just unplug HDMI from current TV and plug into new TV
• The player will automatically adjust to the new screen resolution
• No configuration needed

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Quick Reference Card (Print This)

┌─────────────────────────────────────┐
│  DIGITAL SIGNAGE QUICK START         │
│                                     │
│  1. HDMI → Pi → TV                  │
│  2. Power → Pi → Wall               │
│  3. Wait for registration screen    │
│  4. Login at signage.itpropartner.com│
│  5. Devices → Register New Device   │
│  6. Enter code on screen            │
│  7. Content → Upload → Playlists    │
│  8. Assign playlist to device       │
│  9. Done. Content plays.            │
│                                     │
│  Need help? support@itpropartner.com │
└─────────────────────────────────────┘

What comes next?

Once your player is running, you can:

• Upload more content anytime from the Content page
• Schedule content to change at specific times (coming soon)
• Add more players to show different content on different TVs
• Invite team members to manage your content (multi-user coming soon)

Support: Email support@itpropartner.com