RingLogix CPaaS API — Complete Object Catalog

Base URL: https://api.ringlogix.com/pbx/v1/ Auth: OAuth2 (password grant + refresh token) Pattern: All requests POST with ?object=X&action=Y Scopes: Basic User (own data), Office Manager (domain), Reseller (all domains)

For Customer Portal

Customers & Users

Object	Actions	Use
subscriber	create, read, update, count, list	Customer accounts, user management
contact	create, read, update, delete, count	Personal contact directories
presence	list	Online/offline status per domain

Phones & Devices

Object	Actions	Use
device	create, read, update, delete, count	Phone provisioning, read by MAC
devicemodel	read	List supported devices for auto-provisioning
phonenumber	read, update, count	DID management
MAC	create, read, update, delete, count	Provision by MAC address

Calls & Messaging

Object	Actions	Use
call	create (make), read, answer, disconnect, transfer, hold, unhold, record	Full call control
callqueue	create, read, update, delete	Call center queues
agent	create, read, update, delete, change_status	Agent provisioning
queued	read, update	Manage queued calls
message	create (send), read, delete	SMS/MMS
messagesession	read, update, accept, delete	Chat conversations
smsnumber	count, read, update	SMS-capable numbers

Voicemail & Recordings

Object	Actions	Use
recording	create, read, update, delete	Call recording management
vmailnag	create, read, update, delete, count	Voicemail reminders (phone/SMS/email)

Meetings

Object	Actions	Use
meeting	create, read, update, delete, count, log_event	Video conferencing (SnapHD)

Routing & IVR

Object	Actions	Use
answerrule	create, read, update, delete, count, reorder	Call routing/forwarding
dialplan	read	Dial plan configuration
dialrule	create, read, update, delete, count	Dial plan rules
audio	create, read, update, delete, count, upload, play	IVR prompts, hold music
timeframe	create, read, update	Business hours
timerange	create, update	Time windows within timeframes
upload	create, upload_chunk, config	File upload staging for MMS/media

Billing & CDRs

Object	Actions	Use
CDR2	read (by domain/user/group/id), count, report, update, optimize, purge	Call detail records
cdrexport	create, read, update, delete, download	CDR export jobs
cdrschedule	create, read, update, delete, count	Scheduled CDR exports

Admin & Org

Object	Actions	Use
department	create, list	Org structure
site	list, count, read (with billing)	Physical locations
quota	read	Domain limits
dashboard	create, read, update, delete, count, list, toggle_favorite, toggle_visibility	Analytics dashboards
chart	create, read, update, delete, count, list	Dashboard widgets
subscription	create, read, delete	Webhook event subscriptions
call_request	read, add (wake-up), delete	Wake-up call requests

Analytics

Object	Actions	Use
callcenterstats	read (agent_log, dnis_stats, queue_stats, user_stats), send_email_report	Call center reporting
callqueuestats	read	Queue-level analytics
trace	export	SIP trace export

Not Yet Available

RingOS API (billing data, agent commissioning) — currently unavailable, contact Success Manager for roadmap.

OAuth2 Flow

# Get token
import requests
r = requests.post("https://api.ringlogix.com/pbx/v1/oauth2/token/", data={
    "grant_type": "password",
    "client_id": CLIENT_ID,
    "client_secret": CLIENT_SECRET,
    "username": PBX_USER,
    "password": PBX_PASS
})
token = r.json()["access_token"]

# Use in requests
headers = {"Authorization": f"Bearer {token}"}
r = requests.post(
    "https://api.ringlogix.com/pbx/v1/?object=subscriber&action=read",
    headers=headers,
    data={"domain": "customer-domain.voipsimplicity.com", "user": "101"}
)

Data Presentation in Emails

When sending structured summaries (registration lists, inventory, status reports) via email:

HTML tables whenever possible — zebra striping, green ✓ / red ✗ for status. Build manually, never via send-shonuff.py.
Normalize names — proper case (.title()). Never raw database casing.
Simplify labels — raw values → human-readable: "NASA Registration w/ Upgraded Photo/Video Package - $2,332.00" → "Photo/Video"
Preview before sending — user wants to format-correct before it goes to the team.
Plain-text fallback: Use consistent ASCII formatting with | separators and = borders.
Summary at bottom: Totals + "OUTSTANDING" list for action items.

Business Email Pattern (non-Sho'Nuff)

When sending from business addresses (contact@apex, info@voipsimplicity, etc.):

Clean HTML tables with alternating row colors (#fff / #f9f9f9)
Green checkmark: <span style="background:#22c55e;color:#fff;border-radius:4px;">✓</span>
Red X mark: <span style="color:#dc2626;font-weight:bold;">✗</span>
NO Sho'Nuff signature badge or red divider
Plain professional sign-off
SMTP via the appropriate relay (not Core's relay for Apex/SiteGround-hosted domains)

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