hermes-skills/skills/devops/debt-recovery-workflow/references/dre-email-inbox-page.md

DRE Email Inbox Page Pattern

Data Source

Emails served from /var/www/internal/data/dre-mails.json, populated by dre-mail-poller.py (cron every 60s).

Each record:

{
  "id": "dre:1234",
  "mailbox": "dre",
  "from": "client@example.com",
  "to": "dre@debtrecoveryexperts.com",
  "subject": "Question",
  "body_preview": "Hi...",
  "body": "Full body...",
  "date": "2026-07-08 09:30:00",
  "claim_match": "DRE-2026-0142",
  "is_read": false
}

Inbox Page UI

• Stats: Total count, unread (dre), unread (collections)
• Filters: Search (sender/subject/body), mailbox toggle (All / Client / Debtor)
• Email rows: Status dot (amber=unread, gray=read), mailbox badge (dre=blue, collections=amber), sender, subject, date, claim badge, expand button
• Expanded: Full body, mark-as-read, claim link
• Refresh button: Re-fetches /data/dre-mails.json

Agents

• Internal Agent DRE (letter queue sidebar) — knows DRE is a Texas-registered debt collection agency, FDCPA compliant. Responds to "who are you", "what is DRE", "are you registered", "collection agency".
• Public Agent DRE (portal intake form) — same identity info. First interaction says "Texas-registered debt collection agency".