# DRE — Systems & Roles Guide

## Access Overview

| Person | CRM | Internal Dashboard | Approvals |
|--------|-----|-------------------|-----------|
| **Germaine** | Full admin | Full access | Yes — all cases & letters |
| **Tony** | Full admin (same as Germaine) | Full access | Yes — all cases & letters |
| **Anita** | Read-only | No access | No |

## Email Addresses

| Address | Display Name | Purpose |
|---------|-------------|---------|
| **hello@debtrecoveryexperts.com** | Debt Recovery Experts | General inquiries, daily business |
| **collections@debtrecoveryexperts.com** | Debt Recovery Experts | Debtor-facing — demand letters, payment links, collection updates |
| **dre@debtrecoveryexperts.com** | Debt Recovery Experts | Client-facing — DocuSeal signing requests, claim status updates, fee receipts, portal login links |

## Key URLs

| Service | URL | Login Method |
|---------|-----|-------------|
| DRE CRM | crm.debtrecoveryexperts.com | Email magic link (via Cloudflare Access) |
| DRE Portal (public) | portal.debtrecoveryexperts.com | None — public pages |
| DRE Internal | internal.debtrecoveryexperts.com | Email via Cloudflare Access |