# Session Highlights — 2026-07-07b (afternoon)

## Debt Recovery Workflow — Key Additions

### Payment & Billing
- Every debtor touchpoint includes a **Stripe ACH payment link** — email, certified letter, text-to-pay, and phone-in payment portal
- Xero can be added later for accounting (Stripe integration is seamless)
- Debtors can pay in installments via Stripe

### Fee Calculator
- New mockup: `dre-fee-calculator.html` — live 4-tier side-by-side comparison
- Input any amount, see what client receives and DRE fee at each tier immediately
- Cards color-coded: green (Tier 1) → blue → amber → red (Tier 4)
- One-time build for the site, no ongoing API costs

### Case Aging Dashboard
- New mockup: `dre-case-aging.html` — monitors stalled cases
- Color-coded: green (on track), amber (approaching limit), red (past target)
- Targets: Tier 1 = 5 days, Tier 2 = 7 days, Tier 3 = 10 days
- Stalled cases show alert banner with escalation action link

### Agent D.R.E Chatbot — Authentication & Messaging

**Three states:**
1. **Lead capture** (non-logged-in): Name, Company, Email*, Phone. Required before Q&A.
2. **Logged-in greeting**: "Welcome back, {Company}! Your claim against {Debtor} is in {Tier}."
3. **Conversation**: FAQ + message-to-team form.
4. **PII verification trigger**: If asked for case-specific details (claim number, case details), require claim number from welcome email to verify before sharing.

**Message team form:** Subject dropdown (Question about claim, New debtor info, Payment received, Update contact, Complaint, Other) + free text + Send/Cancel. Logs to case file.

**Knowledge isolation rules enforced:** Public vs private (scoring methodology, skip tracing, weakness criteria, approval workflow, partner names, strategy docs all PRIVATE).

### AI Re-Analysis on Document Upload
- When client uploads new document, AI re-scores the claim automatically
- Score delta tracked in timeline: "Score: 78 → 82 ⬆"
- Logged in change history as System event with reason "New docs uploaded"
- Re-analysis is per-claim, not per-client

### Two-Binder System Finalized
- DRE Internal: Full record with AI analysis, internal notes, all docs
- Client Package: Claim summary, LPOA, settlement, fee statement — NO AI analysis or research
- Archive: `DRE-YYYY-NNNN_evidence.zip` with original uploads
- Client can download from portal after case close

### Professional Touches Added
- Post-closure survey (auto-sent)
- Referral tracking (5% off next claim)
- Settlement agreement templates in DocuSeal
- Automated compliance checkers before each communication
- One-click case notes (every action auto-logs to timeline)
- Batch small claims under $2K
- SMS notifications to clients (Twilio slot)
- Text-to-pay for debtors

### CRM & Infrastructure
- Anita's Gmail app password flow: instructions sent, waiting for her to email her Gmail app password
- Tony reminder sent for Telegram bot setup
- Bounce fix: re-sent Cartagena itinerary to correct address (anitabrownwrites@gmail.com)

### Notary Research (ongoing)
- Proof.com Premium plan needed for API — estimate ~$90-150/mo
- OneNotary alternative has REST API, likely lower per-doc pricing
- Subagent dispatched to research OneNotary API docs and Proof Premium pricing

### API Keys Dashboard
- New table in capabilities page: vendor, masked key, usage, status
- 7 keys tracked: Firecrawl, ScrapingAnt, Cloudflare, admin-ai, SMTP, DocuSeal, Turnstile
- Hover tooltips with credit limits and service descriptions