Initial commit — 2026-07-15

2026-07-15 17:32:04 -04:00
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+# Customer Setup Guide — Digital Signage Player
+
+## What's in the Box
+- 1x Raspberry Pi (the small computer)
+- 1x Power adapter (USB-C)
+- 1x HDMI cable
+- 1x SD card (already installed)
+
+## What You Need
+- A TV or monitor with HDMI input
+- Internet connection (WiFi or Ethernet)
+- A web browser (Chrome, Safari, Edge)
+
+---
+
+## Step 1: Plug It In
+
+```
+1. Connect HDMI cable → Pi → TV
+2. Connect power cable → Pi → wall outlet
+3. TV screen will show a registration screen
+```
+
+**Pi Location:** Place behind or below the TV where it's out of sight. The Pi's green light should be solid (flashing means it's starting up).
+
+---
+
+## Step 2: Get Your Registration Code
+
+**From your computer or phone:**
+
+1. Go to **https://signage.itpropartner.com**
+2. Log in to your account
+3. Click **Devices** → **Register New Device**
+4. A registration code will appear: e.g. **`SIGN-4K7P-M9X2`**
+5. Keep this screen open
+
+---
+
+## Step 3: Activate Your Player
+
+**Look at the TV screen.** You should see a registration screen with a code entry field.
+
+| If You See | Action |
+|---|---|
+| A code entry screen | Type your registration code from Step 2 and press **Activate** |
+| Content already playing | Your player is already registered — you're done! |
+| A black screen | Check HDMI cable is fully inserted. Try a different HDMI port. |
+
+**After activation:** The screen will refresh and begin playing content within 30 seconds.
+
+---
+
+## Step 4: Assign Content
+
+**Back on your computer:**
+
+1. Go to **https://signage.itpropartner.com** → **Content**
+2. Click **Upload** → select images or videos from your computer
+3. Go to **Playlists** → **Create Playlist**
+4. Name your playlist (e.g. "Lunch Menu")
+5. Drag your content into the playlist in the order you want
+6. Click **Assign to Device** → select your player
+7. Content appears on your TV within 60 seconds
+
+---
+
+## Troubleshooting
+
+### Screen says "No Signal"
+- Make sure the TV is on the correct HDMI input
+- Try a different HDMI cable
+- Ensure the Pi's green light is on (solid or flashing)
+
+### Screen shows registration screen but won't activate
+- Double-check the code was typed exactly (codes are case-sensitive)
+- Code refreshes every 15 minutes — click "Get New Code" on the CMS
+- Make sure the Pi has internet (Ethernet cable plugged in, or WiFi configured)
+
+### Content isn't updating
+- Players check for new content every 60 seconds
+- Click **Sync Now** on the Devices page to force an immediate update
+- If still not updating, reboot the Pi by unplugging power and plugging it back in
+
+### Pi won't turn on
+- Green light should be on. No light = try a different power outlet
+- Red light only = SD card issue. Contact support for a replacement card
+
+### I need to move the player to a different TV
+- Just unplug HDMI from current TV and plug into new TV
+- The player will automatically adjust to the new screen resolution
+- No configuration needed
+
+---
+
+## Quick Reference Card (Print This)
+
+```
+┌─────────────────────────────────────┐
+│  DIGITAL SIGNAGE QUICK START         │
+│                                     │
+│  1. HDMI → Pi → TV                  │
+│  2. Power → Pi → Wall               │
+│  3. Wait for registration screen    │
+│  4. Login at signage.itpropartner.com│
+│  5. Devices → Register New Device   │
+│  6. Enter code on screen            │
+│  7. Content → Upload → Playlists    │
+│  8. Assign playlist to device       │
+│  9. Done. Content plays.            │
+│                                     │
+│  Need help? support@itpropartner.com │
+└─────────────────────────────────────┘
+```
+
+## What comes next?
+Once your player is running, you can:
+- **Upload more content** anytime from the Content page
+- **Schedule content** to change at specific times (coming soon)
+- **Add more players** to show different content on different TVs
+- **Invite team members** to manage your content (multi-user coming soon)
+
+**Support:** Email support@itpropartner.com